We can find the T&Cs that were in place when you booked if you send me a PM with the date. They have deducted £400 + from your refund? Did they provide an explanation of the amount deducted? It seems high based on the admin fees they currently quote for cancellations but they are very cute in their T&Cs wording.
Teletext holidays customer service full#
In your case Gregg I believe they've given you a refund but it wasn't the full amount that you paid over. There are many that regularly appear on these forums that were bad before the pandemic and have gotten worse if that's possible.
Their customer service is abysmal if you can even get through to them.'Ĭompletely agree but they aren't the only ones. 'They must be the most corrupt holiday company around. For the transfer? (Was that also not provided.) Or, are you hoping for all of your holiday cost back? What do you mean by “I want all my money back”. > Good that you have already received a refund for the hotel cost. “They have given me a full refund for the money I paid for the hotel but I am going to make a serious complaint and I want all my money back. > That seems an awfully high transfer cost. “They also charged me £219 for transfers that didn't even exist, luckily I booked my own.”
If you look carefully on your hotel voucher you would likely see who this was. Teletext will likely buy the majority of their hotel inventory via another third party intermediary or bedbank. > Of course this should not happen but it would not be unusual for an overseas hotel receptionist not to have heard of this U.K. I had to pay for another 7 days stay upfront, the hotel staff were excellent but said they had never heard of teletext!!” My holiday was nearly ruined when I got to my hotel and they had cancelled the booking, complete and utter nightmare. The key thing I've learned here is to book everything separately you will get best value for money and not book through companies like this!!!
Turns out I had a great holiday and I'm not letting my experience with them ruin it. I would have had to fly home had the hotel staff not been so good. This is also the first time I've been on holiday on my own. I knew they were dodgy as soon as I spoke to them but they insisted everything was in order. Atrocious, they shouldn't even be operating. They have given me a full refund for the money I paid for the hotel but I am going to make a serious complaint and I want all my money back. I had to pay for another 7 days stay upfront, the hotel staff were excellent but said they had never heard of teletext!! They also charged me £219 for transfers that didn't even exist, luckily I booked my own. I've had an appalling experience with teletext holidays, the customer service is atrocious.
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